One of the most prized and valuable stones in the world is the diamond, and its authenticity is crucial. Companies use diamond detection devices to guarantee their genuineness. The high cost of our products is a common complaint from current and potential consumers. As a response, we will elaborate on the rationale for the value-based pricing of our goods in this blog and why paying a little bit more now might benefit you as a customer.
As consumers, we have all faced the frustration of buying a product and not receiving the necessary support afterward. It’s an experience that no one wants to repeat. At DRC, we understand the importance of after-sales services and strive to provide our customers with an unparalleled experience.
Our team offers a guarantee and warranty for all our products. We have a dedicated team available 24/7 to provide in-person as well as virtual assistance. Our experts can resolve most queries online, but if a physical visit is required, we are always there to help.
We take pride in our comprehensive warranty that covers almost everything, and additional and extended warranty plans are available for your convenience. Our team of experts maintains the highest standards in the industry, from ISO certification to 20-hour manual and AI-based quality control. With us, you get the perfect combination of low maintenance and high accuracy.
What makes our machines special and costly?
Modern features and cutting-edge technology are built into our equipment. Our devices are the industry’s premium standard due to the most recent technical developments in diamond identification and accuracy maintenance. Each machine is designed with precision and care, ensuring that customers receive highly valuable machines that produce accurate results every time.
The basic price for the machines starts at a premium range of ₹ 500,000, which may seem high, but considering the accuracy and reliability they provide, it’s a worthy investment for anyone in the diamond industry.
We understand that time is of the essence in the diamond industry, and any delay can result in significant losses. As such, they provide round-the-clock assistance, ensuring that customers receive the necessary support whenever they need it.
How do we make things different?
- Customized Solutions: At DRC, we understand that each customer’s needs are unique. Therefore, we offer customized solutions to meet your specific requirements. Our experts work closely with you to understand your needs and provide tailored solutions that fit your business.
- Timely Support: We understand that time is of the essence when it comes to after-sales support. Our team is committed to providing timely support to ensure that your machines are up and running in no time. We have a dedicated team that can quickly respond to your queries and provide the necessary support. Guaranteed to revert within 24 hours, ensuring that customers receive timely assistance with their queries.
- Continuous Improvement: At DRC, we believe in continuous improvement. We regularly invest in research and development to stay ahead of the curve and provide our customers with the latest technology and solutions. We also regularly take feedback from our customers to improve our services and products.
- Training and Education: We believe in empowering our customers with the necessary knowledge and skills to use our products effectively. Therefore, we offer training and education programs to help you get the most out of our products. Our experts provide hands-on training and support to ensure that you are comfortable using our products.
- Global Presence: Our commitment to providing excellent after-sales services has earned us the trust of more than 40 countries, over 4000 customers, and 10 International Diamond Labs that use our detection machines. With a team of over 70 researchers, we have made a name for ourselves in the industry, and we are still growing.
- Innovation: Innovation is at the core of our business. We are constantly innovating and developing new products to meet the evolving needs of our customers. Our prices are reflective of the extensive research and development that go into each machine. They employ a team of experienced and knowledgeable professionals who are dedicated to perfecting the machines to provide the most accurate results.
- Customer Feedback: At DRC, we value our customers’ feedback. We regularly take feedback from our customers to improve our services and products. We use this feedback to identify areas for improvement and make changes to our processes to ensure that our customers receive the best possible service.
Briefing of products:
| Product Name | What does the product do? | Accuracy of the product |
| D-imaging | Diamond Videography and photography. They provide a 2x faster ultra-rapid photography solution to increase production simultaneously. The machine customized widget and player features, has 360⁰ Interactive 3D view, magnified view of diamond for video and photos, and most importantly, it has cloud compatibility making the merchandise avaible anywhere in the world. | ● High resolution 360⁰ Interactive 3D view. ● Magnified view of diamond Clarity, Cut & Colour. |
| D-craft | Diamond polishing. D-craft is an auto-polishing technology that crafts the full pavilion and 8 facets in the crown of a diamond. It has automatic weight control technology which prevents the burning of the stone, cutting the diamond consistently alongside maintaining its symmetry and avoiding unnecessary weight loss. It has advance error identification system that prevents heavy loss on a diamond and a fast production of upto 120 pcs of production per day (size-wise) by one bench. | Accurate final polishing as per the planning parameter. (EX: Cutting and VG+ = Polishing) |
| J mini pro | Diamond detection. What makes this machine different is the mobility it has compared to others. It is an over-the-counter device. Scan lab-grown (CVD/HPHT) on the go. Dimension of the machine is 8.6×4.9×4.6 (inch) while the Scanning area is 2.4 inch x 2.4 inch. It is high in automation, is user-friendly and comes with periodical software updates. On the top of it all, it tracks scanned records right from first scan. | 99% |
| J smart pro | Diamond detection. All different types, sizes, and colours of diamonds are scanned. Scan lab-grown diamonds from your facility with simple plug-in and play. Our user-friendly detector provides precise results with a scanning area of 9 inches by 6 inches and a scanning period of 45 to 90 seconds. Dimension of the machine is 410×395×475 (mm) while the Scanning area is 9 inch x 6 inch. | 99% |
| J-detect pro | Diamond detection. They help the gemologist understand the type of diamond they are running the test for. It sets a clear distinction between lab-grown and mined diamonds. Thus, making the ‘identification’ process easier. Dimension of the machine is 315×275×380 (mm) while the Scanning area is 4.5 inch x 3.8 inch | 99% |
| GemID | DNA identification. It captures the digital footprint of the diamond scanned (thus identifying the DNA of the diamond) which is like giving the diamond the unique identification it requires. The operation time is upto 10 seconds and is timeless and compatible with various ERP systems. It also comes with the feature of removing duplicate scans from the database and is cloud computerised. | One can scan, not just round but all fancy shape diamonds and can register DNA while it’s a loose diamond and recognize it even after it is studded. |
We offer state-of-the-art machines that are highly valuable, accurate, and reliable. With our commitment to after-sales service and timely support, customers can trust that they are making a sound investment when choosing DRC for their diamond detection machine investments.
In conclusion, if you are looking for a one-stop solution for reliable after-sales services, DRC is the perfect choice for you. Follow us on Instagram and subscribe to our YouTube channel to learn more about our products and services. We are DRC – Minds that Care.
Visit our website: https://drcindia.in/
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Written by:
Vidhi Thakkar
Affiliate Writer with Monkey Ads
